Frequently Asked Questions
What type of Images can I use?
You can use any photos really, if you have a very old photo and cannot scan it you can also mail in your photos we will send it back with the crystal,The quality of the product is governed by the quality of the photo that you supply to us, so any photos with dark lighting or blurred images will not produce best results, however we can try to do our best to adjust it to the best outcome where possible however do note that we cannot guarantee that your chosen photo engraved gift will be as detailed as the images on our website the images on our website are taken from High resolution Images , We will always do our best to enhance the photo supplied in order to achieve the best results possible, but we cannot be held liable if you are not happy with the finished result as they are a personalised product, and no refund will be given as we are unable to reuse the item once personalised to your requirements. If you require your image quality to be checked prior to ordering, please pop us a little message with your image.
Our in house team will produce your product based on the best possible layout of the item ordered. For engraved items, this could include photo cropping or background removal. If you require certain items of your photo preserving please message us immediately after placing your order to advise us of this.
We cannot be held liable for spelling mistakes that the purchaser has made at the time of placing the order. Please double check spellings as the item will be produced exactly as entered onto the screen.
What makes a good photo for engraving?
To produce a good detailed result a photo must be of a good quality with good clear contrast. Try to avoid images that are too dark and too bright as this would result in poor engraving result. If you are unsure please message us prior to ordering and we will gladly check the image for you.
Do you remove the background?
Yes, by default we remove the background from all Images for Engraved Products before we process it as it gives the best result on the subject , If you prefer us not to do this, or have any specific requirements please mention this at the time of messaging your photo to us.
Do I need to edit my photo before sending?
No, please dont edit or crop you image before sending. Our in house team will edit your image and possibly remove the background of your image to achieve the best results possible with the image supplied.
What is Photo Engraving?
Each part of your photo is etched into the metal or glass, by one of our in house specialised Laser engraving machines. The end engraved or etching result displays a holographic effect of your image, as light hits the surface of your item the engraving becomes more visable.
What are Photo Crystals Made of?
All our photo crystals are made of Glass making them weather proof and water proof, they are made from high quality K9 Crystals
What's the difference between 2D and 3D photo crystals
Photo crystals also known as 2D crystals are two-dimensional in nature and do not have any depth. When viewed from the front, 2D products show the photo, However, when they are viewed from the side, they simply display a straight line , normally most of the 2d photo crystals are sleek and flat in shape.
3D photo crystal products, on the other hand are 3-dimensional covering 180° texture and features of the object in 3D , check out our 360° sample viewer on most 3D products online , all of our 3D crystal blocks are thick and solid with atleast 20mm - 100 mm tihckness to cover the 3D effects.
What photos can I use ?
You can use any photo for photo crystals there is no restriction on what you can used for the standard 2d photo from ultrasound baby scans to makeover photoshoots , as long as you have a high resolution photo we can laser it on to any of our crystals
3D Crystal on the other hand are restricted to faces of human and animals as this requires soecial software and artists to convert the photos into beautiful 3d crystals , we are able to produce other opbjects als oin 3D and 4D images but this requires extra time and effort by the artists so the prices will be quoted on a case by case , please contact customer services for customised quotes.
Can you combine Multiple Photos?
Yes, we can combine multiple photos and put them into a single crystal, our online order will not support uploading multiple images so you can place the order then email us the order number along with the photos and we will merge them into your chosen crystal
Will I get your company Logos on to my Crystals as they are displayed on products?
No , we only put the logos on the crystals to protect copyright of our product images , as there are several cheap versions online and on places like eBay who try to copy our high quality crystals photo only to sell their poor quality crystals.
Do you check spellings and punctuation before engraving?
No, we only engrave the text exactly as you send to usand also rely on a lot of automation processes . Please double check any spelling, capital letters and punctuation at the time of submitting your order as we cannot be held responsible for spelling errors made by the customer.
Can you convert Automobiles buildings into 3D?
Yes , however our advertised 3D services are for Human and Pet faces only however we are able to do other objects but each of them will need to be quoted based on the complexity of the item.
We normally produce and despatch our crystals within 24-48 hours during the week, over busy periods such as Christmas we aim to deliver the product within 3-5 working days, we ship all our crystals via Royal Mail so allow another day or two for them to make the delivery.
Crystals a best displayed under Light or a bright area with a dark background, we also supply LED lightbase for the crystals which will give them illumination in case you do not have an Ideal condition to display them.