How to Order a Personalised 3D Photo Crystal — Step by Step (UK)
· Incrystals
Ordering a personalised 3D photo crystal from Incrystals takes less than five minutes: choose your shape and size, upload your photo, add an optional engraved message, and place your order. Our team does the rest — enhancing the image for free with AI image enhancement, sending you a free digital preview by email, and dispatching the finished crystal in 1–2 working days from our UK workshop. UK-made from £17.99, with free text engraving on every order. Here is a step-by-step guide so you know exactly what to expect.
What are the steps for ordering a personalised crystal?
- Choose your crystal shape and size. Browse our range of 3D photo crystals — cubes, hearts, rectangles and keyrings — and select the one that suits the occasion and the recipient.
- Upload your photo. Any clear photo will work. We accept digital files from your phone, computer or email. Our free AI image enhancement service will optimise it before engraving.
- Add optional engraved text. You can include a name, date or short personal message at no extra cost. Enter this during checkout.
- Place your order. Our team receives your order and begins enhancing the image immediately.
- Approve your free image preview. We email you a digital preview of exactly how the finished crystal will look. You can approve it or request adjustments — nothing is engraved until you are happy.
- Dispatch in 1–2 working days. Once approved, the crystal is laser-engraved in our UK workshop inside premium K9 optical glass, quality-checked, gift-boxed and dispatched in 1–2 working days, with free UK delivery over £30.
What photo gives the best result?
A clear, well-lit photo of one or two subjects facing the camera gives the strongest 3D engraving result. That said, our free AI image enhancement service can rescue older prints, lower-resolution phone photos and even ultrasound scan images. If you are unsure whether your photo is suitable, send it over — our team will tell you honestly before any engraving takes place.
How do I choose the right crystal shape?
- Rectangle or cube — the classic choice for a portrait photo. Works beautifully for individual and couple portraits, pet photos and family shots.
- Heart-shaped crystal — our best-selling shape for romantic occasions, Mother's Day and memorial gifts.
- Crystal keyring — the most accessible price point and a great everyday keepsake for someone who wants to carry a photo with them.
Frequently asked questions
How long does a personalised crystal take to arrive?
Orders are dispatched in 1–2 working days from our UK workshop, following your approval of a free image preview. Most UK customers receive their crystal within a few days of placing their order.
Can I make changes after placing my order?
Yes — because we send a free image preview before any engraving begins, you can request changes to the artwork at that stage. Once you have approved the preview, engraving begins and the order cannot be altered.
Do I need to do anything to my photo before uploading it?
No. Our team enhances every photo for free as part of the order process. Simply upload your chosen photo during checkout and we handle the rest.
How much does a personalised 3D photo crystal cost?
3D photo crystals at Incrystals start from £17.99 for a small keyring, with larger display-sized crystal blocks, hearts and cubes available across a range of sizes. All prices include free image enhancement, a free preview and a luxury gift box.
Will the engraving fade over time?
No — the image is laser-etched inside the optical glass. No ink, no print, no fading, ever.
Is there a deadline for occasion gifts?
For time-sensitive occasions we recommend ordering at least a week ahead — dispatch is 1–2 working days after preview approval, so even short-notice gifts are usually comfortable.
For our full list of FAQs, visit our main FAQ page.
To understand what happens inside the glass, read how 3D laser engraving works.
Incrystals is a UK studio that makes personalised 3D photo crystals to order, engraved in Britain inside premium K9 optical glass, backed by free AI image enhancement, a free digital preview, free text engraving, and dispatch in 1–2 working days. Prices start from £17.99 and free UK delivery is included on orders over £30.