How can I contact Incrystals if I have a question or need help with my order?

You can reach our friendly team by emailing info@incrystals.com or by using the contact form on this page. Just fill in your name, email, and message, and we’ll get back to you within one working day. We're always happy to help with any questions about your order, our products, or anything else!

What should I include when contacting Incrystals about my order?

Please provide your order number (if you have one), your name, and a brief description of your query. This helps us assist you as quickly and accurately as possible. Whether it’s about a photo crystal, a personalised gift, or shipping, we’ll make sure your question gets answered fast.

How long will it take to hear back after I send a message?

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT). If you contact us during those hours, you’ll hear back from us within one working day. We know your memories matter, so we’re committed to providing fast, friendly responses every time.

Can you advise me on the best personalised crystal gift or help with the 3D engraving process?

Absolutely! Our team has over 20 years of expertise in photo crystals and personalised gifts. If you’re unsure which crystal, shape, or engraving style is right for you, let us know what you’re looking for. We’re here to provide expert advice and help you create the perfect keepsake.

Where can I find information about shipping, returns, or delivery tracking?

For quick answers about shipping, returns, or tracking your delivery, check out our Shipping & Returns page linked above. If you still have questions, just contact us directly and our team will help you with all the details you need.